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FAQ & Help Center | Barcode Printer Shop

Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

We are a comprehensive source for all your IT hardware needs and specialize in a wide range of barcode printing and scanning solutions. We sell a wide range of products including industrial, desktop, and mobile barcode printers, barcode scanners, mobile computers, battery backup and software solutions from leading brands like Zebra, Honeywell, Canon, HP Poly, APC, and more.

Yes, all of our products are genuine and come directly from the manufacturer or distributor with the 1 year manufacturer's warranty. We work directly with leading brands to ensure you receive authentic products and are eligible for support and warranty benefits.

You can place an order directly through our secure website 24/7. Simply add products to your cart and proceed to checkout. If you need assistance or prefer to order by phone, you can call our sales experts at (888) 926-8167 during our business hours, Monday - Friday, 8:00 AM to 5:00 PM PST.

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal for your convenience.

Most in-stock orders are processed and shipped within 1-2 business days. You will receive a confirmation email with tracking information as soon as your order has shipped.

All ground shipping is free for orders over $10. For any expedited shipping methods, costs will be calculated at checkout based on the weight of the items and your location. We use major carriers like UPS and FedEx to ensure reliable and timely delivery.

Once your order has shipped, we will send you an email containing your tracking number. You can use this number on the carrier's website (e.g., UPS or FedEx) to check the status of your delivery.

We ship to addresses within the United States and Canada. For other international destinations, please contact our sales team directly to discuss possibilities and receive a custom quote.

We offer a 30-day return policy for most new, unopened items in their original packaging. To initiate a return, you must request a Return Merchandise Authorization (RMA) number by contacting our customer service team. For full details, please visit our official Return Policy page or contact us.

To start a return, please call us at (888) 926-8167 or email our support team to request a Return Merchandise Authorization (RMA) number. No returns can be accepted without a valid RMA number.

Yes, all new products we sell are covered by a 1 year manufacturer's warranty. Warranty periods and terms vary by product and manufacturer. As we guarantee genuine products, we are happy to help you facilitate any warranty claims.

Yes, we provide 30 days of free technical support for the products we sell. Our team has decades of experience and can help you with setup, troubleshooting, and other technical questions. Paid support plans are available after the initial 30-day period.

Drivers, manuals, and support documentation are typically available on the product manufacturer's official website. If you have trouble locating the resources you need, please contact our support team, and we will be happy to point you in the right direction.

Can't find the answer you're looking for?

Our team of experts is here to help. Contact us directly for any questions or support you need.